Welcome to Rainbow Golu Dolls.
By placing an order with us, you agree to the following terms and conditions:
1.Orders can only be canceled within 24 hours of placement. Once this period has passed, cancellation requests cannot be accommodated.
2.Upon successful order confirmation, customers will receive an order confirmation notification through the registered contact details.
3.Delivery timelines may vary depending on the customer’s location, availability of products, and courier services. Estimated delivery time is between 7 to 15 working days after order confirmation.
4.Customers are requested to provide accurate shipping information. We are not responsible for delays or delivery issues caused by incorrect addresses or contact details.
5.Product images displayed on the website are for reference purposes. Minor variations in color, size, or appearance may occur due to photography, screen settings, or handcrafted production processes.
6.We reserve the right to update, modify, or discontinue products, services, and policies without prior notice.
Product Information
We strive to display our products as accurately as possible. However:
1.Such minor variations shall not be considered defects.
2.Product images are provided for reference purposes only.
3.Due to lighting conditions, screen settings, and handcrafted production processes, slight variations in color, texture,
size, or appearance may occur.
Order Acceptance
- All orders are subject to acceptance and availability.
- We reserve the right to refuse, cancel, or limit any order at our sole discretion.
- Once an order is successfully placed, an order confirmation will be sent to the customer via email or other provided contact details.
Order Cancellation
- Orders may only be canceled within 24 hours of placement.
- Cancellation requests received after 24 hours may not be accepted as processing or production may have already begun.
- Approved cancellations will be refunded according to our refund policy.
Pricing & Payments
- All prices displayed on the website are listed in the applicable currency and are subject to change without prior notice.
- Full payment must be received before an order is processed and shipped.
- We reserve the right to correct pricing errors or inaccuracies at any time.
Packaging Standards
To ensure safe delivery:
- Domestic shipments may be packed using packaging materials suitable for grass-based products and local transportation requirements.
- International shipments are packed using cutting paper and protective bubble wrap for enhanced safety during transit.
Packaging methods may be updated periodically to improve product protection.
Damaged, Defective, or Missing Items
- Any damage, defect, or missing item must be reported within 15 days of receiving the parcel.
- An unboxing video is mandatory for verification and claim processing.
- Claims submitted without an unboxing video may not be eligible for replacement, refund, or compensation.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our customer support team through the contact information provided on our website.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.