Return, Replacement & Refund Policy

1) Introduction

We value our customers and strive to deliver products in excellent condition. If you receive a damaged or defective product, please review our Return, Replacement & Refund Policy carefully to understand the eligibility criteria and claim process.

By placing an order with us, you agree to the terms outlined in this policy.

2 ) Damaged or Defective Products

We take great care in packaging and shipping our products. However, if you receive a damaged, defective, or incorrect item, you must notify us within 15 days of receiving the parcel.

To process any claim, an unboxing video is mandatory and must clearly show:

• The unopened package before opening.
• The condition of the package upon arrival.
• The complete unboxing process.
• Any visible damage, defect, or missing item.

Claims submitted without a valid unboxing video may not be eligible for replacement or refund.

3) Replacement Policy

Customers may request a replacement if:

• The product arrives damaged during transit.
• The product received is defective.
• An incorrect product has been delivered.

4) Replacement Condition

• The request must be submitted within 15 days of delivery.
• Supporting evidence, including the mandatory unboxing video and photographs (if requested), must be provided.
• The product must remain unused and in its original condition whenever applicable.

Once the claim is verified and approved, a replacement will be arranged at no additional cost to the customer.

5) Refund Policy

Refunds may be issued in the following situations:

• The product received is damaged or defective and a replacement is unavailable.
• An incorrect product was delivered and cannot be replaced.
• The order qualifies for a refund under our approved claim process.

6) Refund Processing

i) Processing times may vary depending on the payment provider or banking institution.

ii) Approved refunds will be processed within 15 working days from the date of approval.

iii) Refunds will be credited through the original payment method used during purchase whenever possible.

7) Non-Returnable & Non-Refundable Items

i) The following items are generally not eligible for return, replacement, or refund:

ii) Customized, personalized, or made-to-order products, unless received in a damaged or defective condition.

iii) Products damaged due to misuse, negligence, improper handling, or unauthorized modifications.

iv) Products showing signs of intentional damage after delivery.

v) Claims submitted after the specified reporting period.

vi) Claims submitted without the required unboxing video evidence.

8) Return Request Procedure

i) To initiate a return, replacement, or refund request:

ii) Once approved, we will provide further instructions regarding replacement or refund processing.

iii) Contact our customer support team within 15 days of receiving the product.

iv) Provide your order number and purchase details.

v) Submit the mandatory unboxing video and any additional photographs if requested.

vi) Allow our team time to review and verify the claim.

9) Claim Review & Approval

All return, replacement, and refund requests are subject to verification and approval by our support team. We reserve the right to reject claims that do not meet the requirements outlined in this policy.

10) Policy Updates

We reserve the right to modify, update, or revise this Return, Replacement & Refund Policy at any time without prior notice.
Any changes will become effective immediately upon publication on our website.

11) Contact Us

For assistance regarding returns, replacements, or refunds, please contact our customer support team using the contact details provided on our website.

We are committed to resolving genuine concerns fairly and efficiently while ensuring the best possible shopping experience for our customers.